We have all read about the strong desire of patients to have online access. There are a number of studies and surveys available to support the argument that today's consumers not only want but expect the ability to have "self-service" in every area of their lives. Consumers can book a hotel reservation online, pinpoint particular seats on an airplane, pay utility bills and much more, yet hospital continue to fall behind.
By reading through the various articles related to the economic stimulus package, one can see that the provisions for healthcare are targeted towards enhancing the online experience. Adding the self-service component and providing an automated approach in the workflow of healthcare organizations will ultimately change the face of healthcare as we know it. (And isn't it about time?)
But the jury is still out in the healthcare community. Questions linger: If I implement a patient portal, will people register to use it? If I take the time to create an eVisit program, will patients take advantage of the service? Will physicians embrace it? Will insurance companies provide reimbursement?
After years of asking ourselves these same questions, researching, and discovering new and better ways to conduct virtual physician/patient interactions, the verdict is in.
Click here to read how MEDSEEK’s client Henry Ford Health System is using eVisits in conjunction with their patient portal to make a difference in their community.